Ofertas de empleo de retail talent group

We at PRONOVIAS GROUP, Global leader in the Bridal industry, are currently looking for a professional and talented Bride Experience Specialist to join our Customer Experience Team in our Barcelona HQ.

We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.

Our mission is bringing HAPPINESS into the world by dressing with style our customers’ dreams, being the best partner to our clients, and building together an exciting place to work.

At Pronovias Group, we are an equal opportunity employer. Your race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status don’t make a difference here. In our company want you to come as you are to be the best version of yourself.

About the role:

You will be the heart of our customer service department, providing exceptional support to our brides across various channels, such as phone, email, and social media. You will assist brides in finding their dream dress or accessories, answer questions, resolve concerns promptly and professionally, and ensure all interactions are consistent with our brand philosophy.

Key Responsibilities:

• Respond to our brides inquiries via phone, email, and social media in a timely and courteous manner.
• Provide accurate information on products, services, procedures, and company policies.
• Guide brides through the process of finding their dream dress.
• Handle and resolve possible complaints efficiently and professionally, adhering to established policies.
• Proactively offer solutions and recommendations, maximizing our bride experience and sales opportunities.
• Collaborate with retail stores to address customer concerns related to their in-store experience.
• Contribute to achieving department goals and exceeding customer expectations consistently.
• Maintain a positive and professional demeanor, fostering a welcoming and supportive environment.

From Luxe Talent, International Recruitment and Training Consultancy specialised in Fashion, Luxury, Retail and FMCG, we are looking for a Export Area Manager or International Business Developer to manage the international export and sales for one of our clients, a high premium furniture deisgn brand in Girona.

In our recruitment and training consultancy we work with different firms in the Luxury, Premium and High Premium sectors around Europe and have offices in Barcelona, Madrid, Paris, Milan and Munich.

Responsibilities as Export Area Manager:

• Be responsible for opening markets in the EU and large accounts
• Work together with the CEO, to develop and follow the Commercial Plan and objectives,achieving the annual sales budget defined at the plan.
• Manage sales and B2B promotional actions in a group of countries from different continents, either working with distributors, agents or in direct contact with relevant key accounts.
• Business Development: Actively search for new customers for a new product concept.
• Particularly key accounts (Decoration and furniture chains, department stores, and on line retailers) and new opportunities of development with current customers, including products tailored to local needs.
• Participate in the sector's trade fairs.
• Travel about 60% of the time to the main markets under his/her responsibility.